Privacy & cookies · last updated August 2026
Nothing to hide, including how we handle data.
This notice explains what personal data Stackhouse London Ltd (company number 17374664, registered office 22 Villiers Gardens, London, E20 1GW; "we", "us") collects, why, and your rights. Questions or requests: info@stackhouselondon.co.uk.
What we collect, and why
| Data | Why we process it | Lawful basis |
|---|---|---|
| Enquiry & visit forms: name, email, company, what you tell us | To reply, prepare quotes and arrange visits; stored in our email and CRM | Legitimate interests (responding to your enquiry) |
| Client account data: contact details, billing information | To deliver the fulfilment service and invoice against the published rate card | Contract |
| Analytics & advertising cookies (Google Analytics, Meta Pixel) | To understand which pages work and measure our advertising; set only if you click Accept on the cookie banner | Consent |
| Server logs (our hosting provider, Netlify) | Security and keeping the site running | Legitimate interests |
We don't sell personal data, and we don't send marketing emails without an unsubscribe link.
Your customers' data, when you're a client
Fulfilling orders means processing your customers' names, addresses and order details. There, you are the controller and we act as your processor under UK GDPR, on the data-processing terms in our client terms & conditions. We use vetted sub-processors to deliver the service (our warehouse operator and delivery carriers), and a current list is available on request. We don't use your customers' data for anything except fulfilling your orders, and we delete or return it when the service ends.
Cookies on this site
| Cookie | What it does | Set when |
|---|---|---|
| _ga, _ga_* | Google Analytics: distinguishes visitors, measures pages and traffic sources | Only after you click Accept |
| _fbp | Meta (Facebook) Pixel: measures visits from our ads and ad performance | Only after you click Accept |
| sh-consent (local storage) | Remembers your Accept/Decline choice so we don't ask again | When you make a choice |
Decline and the site works exactly the same: no tracking cookies are set. Changed your mind? Reset your cookie choice and the banner will ask again. Google's own privacy information is at policies.google.com/privacy, and Meta's is at facebook.com/privacy/policy.
Keeping and deleting data
Enquiries that don't become clients: deleted within 24 months. Client account and billing records: kept for the contract plus 6 years (tax and legal requirements). Analytics data: retained per our Google Analytics settings (14 months).
Your rights
You can ask us for a copy of your data, ask us to correct or delete it, object to processing based on legitimate interests, and withdraw consent at any time. Email info@stackhouselondon.co.uk and we'll respond within a month. If you're unhappy with how we handle data, you can complain to the Information Commissioner's Office at ico.org.uk.